Case Study - Programme Management Office

The Client

Our client was a large multi-billion Dollar financial services group headquartered in North America.

The Business Challenge

mi2g was asked to manage the planning, design, implementation and change management phases of the various projects including the MetaPortal, Risk Vault, Broker Portal, Intranet and CRM/OCIF. This included defining the business and technical requirements and the creation of an overall infrastructure and architecture.

The Solution

mi2g liased with external partners, liasing closely with the Project Managers and their teams to support the Programme Manager and Steering Committee. Its function was to monitor and report on progress against project plans and to ensure adherence to quality standards. Following PRINCE2 and Six Sigma (6s) methodologies, covering the entire project life cycle, mi2g established an independent Project Management Office (PMO) department at the client site. The PMO has the additional responsibility of managing several simultaneous projects in multiple locations, covering different time zones business cultures, and multiple suppliers.

Business Value

The PMO was a pivotal figure for the successful delivery of the projects, not only being responsible for the rigorous project planning and tracking, but also ensuring the appropriate distribution of resources among the programme initiatives. The Project Management office maintained contact with the IT services team and technical experts to define infrastructure and application standards to avoid duplicating efforts. Our client was able to make successful use of SMART-Sourcing to bring projects in on time, meeting competitive budgets.


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